Empire Construction Commitment
1. ONE FULL YEAR OF PROTECTION
» 1-year, unlimited hours, full-machine coverage standard factory warranty.
» No charge for travel time or mileage during standard factory warranty period.
» Free loaner machine for warranty repairs beyond 48 hours during first 12 months
on qualified models on qualified machines.
2. OPERATOR TRAINING & EQUIPMENT WALK-AROUND UPON DELIVERY
» In-depth machine overview and basic operator training to ensure safe and efficient machine operation.
3. EXTENDED WARRANTY OPTIONS
» Full range of Equipment Protection Plan options, tailored to you based on use and trade cycles.
4. S•O•S FLUID ANALYSIS: ALL LABS ARE NOT THE SAME
» Your first 500 hour sample is on us.
» Guaranteed 24-hour analysis turnaround time – best in the industry.
» Empire certified lab technicians interpret data based on the specific machine and industry conditions to determine
your machine’s health.
5. INDUSTRY LEADER IN PARTS AVAILABILITY
» Over 220,000 parts line items in stock, 200 parts professionals, 110 parts drops at over 30 locations, and a delivery
network that covers over 2 million miles annually.
» Parts warranty extended from 6 to 12 months on all new Cat parts.
6. EQUIPMENT SUPPORT TO KEEP YOU UP AND RUNNING
» Product support available 24-hours-a-day, 7-days-a-week, 365-days-a-year.
» Over 550 service professionals, 140 field service technicians, and 22 locations.
7. RESOURCES AND TOOLS FROM SAFETY.CAT.COM
» Free access to monthly safety webinars, virtual walk-arounds, online how-to videos and toolbox talks.
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