Outstanding Dealer Support
Young’s veteran Empire sales rep, Mark Snow, makes everything go smoothly. “He’s a wizard,” Young says. “He’s definitely contributed to my success by providing valuable guidance on proper equipment sizing, configuration and attachment selection.
“The overall presale and after-sale support are excellent,” says Young. “The guys at Empire’s Deer Valley facility are awesome, and the parts availability is great. They always have the parts, even during these challenging times. At Empire Cat, I’ve never had someone say, ‘You have to wait three weeks for this part.’ It’s usually available that day or the next day.”
Working as an owner/operator with his extremely versatile 304E2 CR MHEX, Young says he’s able to capitalize on basically just about every opportunity offered by the local construction market. Plus, he’s able to easily rent any other attachments and/or support equipment from Empire’s Cat Rental Store.
“These Cat machines and range of attachments prove their value and versatility every day with the different types of jobs they enable me to take on,” he says. “It’s only been a little over a year, but based on the way things are going so far, I’m very optimistic about what the future holds.”