SUPPORT
WE HAVE YOUR BACK
You run more than equipment. You run an entire operation. That's why we have a team of dedicated product support specialists ready to provide 24/7 support. Whether you need basic parts, financing or a comprehensive value agreement, we can help enhance every aspect of your operation — so you can work faster and more efficiently than ever.
Check out this featured video from Specialized Services Company to see how we provide support.
MANAGE & SUPPORT MY EQUIPMENT
Make equipment management and support easy with the latest mobile apps and online tools. We offer tools and support services with you in mind.
SHOW ME HOWVALUE AGREEMENTS
Choose from four plan options — Basic, Plus, Premium and Total to meet your company's unique maintenance and budget requirements.
COMPARE PLANSTRAINING
Empire is your one-stop headquarters for a wide range of training opportunities specially tailored to today's heavy equipment industry environment.
FIND CLASSESTRANSPORT
We have an excellent safety rating to give you peace of mind. We also offer $2 million in cargo coverage to protect your substantial equipment investment.
LEARN MOREFINANCING
We'll help you explore all available credit options from Empire, Cat Finance, a Cat Commercial card or a third-party lender.
GET CREDITTOOLS THAT MAKE IT EASY
Operate your business more efficiently from the office or jobsite with these technology tools.
MY.CAT.COM & CAT APP
Cat support from Empire includes everything you need to manage your equipment in the office, at the job site or anywhere else. Visit My.Cat.Com or use the downloadable Cat App to access crucial equipment data, pinpoint the location of any piece in your fleet, stay on top of equipment maintenance and much more.
VISIONLINK & PRODUCT LINK
VisionLink® telematics makes it easy to manage your fleet. Get real-time access to key information like fuel usage and working time vs. idle time, plus timely alerts to inform you when an issue occurs. Product Link™ is available with new Cat equipment and transmits valuable data via cellular and satellite technology.
CAT INSPECT
Regular inspections are crucial for detecting potential equipment performance and safety issues before they become a problem. Perform a fast, accurate evaluation of your equipment's health and condition. Use the checklists to conduct a point-by-point assessment before sending the model back into service.