Parts Return Policies

NEW PARTS RETURN POLICY

New parts may be returned for credit only, within 60 days from date of purchase, only if the following conditions are met. New parts must be:

  • in new and salable condition and in original packing.
  • accompanied by proof of purchase.
  • returnable to supplier.
  • not canceled or replaced.
  • a minimum of $5.00 per unit value.
     

Certain parts are non-returnable and will not be accepted for credit. Non-returnable parts include, but are not limited to, the following:

  • parts with an * in the NR column of the shipping list
  • electrical parts
  • goods cut to length (e.g., hoses, wire, tubing)
  • opened kits (e.g., gasket kits, seal kits)
  • literature
  • glass
  • made as ordered parts
     

Restocking charges for acceptable returns are as follows:

  • Stock parts returned within 0-15 calendar days of purchase: No charge
  • Stock parts returned 16-60 calendar days of purchase: 15%
  • Non-stock parts returned 0-60 calendar days of purchase: 20%
     

New parts returns outside of the above criteria may be considered at management’s discretion.

 

NEW PARTS WARRANTIES

Empire is not a parts manufacturer. When a new part includes a warranty from the manufacturer, Empire will pass the manufacturer’s warranty on to you to the extent permitted by such warranty. New parts warranty periods vary by manufacturer and the duration should be verified by you at time of purchase. However, most new and remanufactured Caterpillar parts have a twelve (12) month warranty period from the date of purchase.

Manufacturer’s warranties for new parts will subject to all conditions and exclusions set forth in the manufacturer’s warranty. Unless otherwise provided in a manufacturer’s warranty, defects in new parts that are covered by the new parts warranty will be repaired or replaced (at the manufacturer’s option) during normal business hours at Empire’s place of business or such other location approved by the manufacturer in advance. Parts warranties do not cover labor for removal and installation of the defective part, nor do they cover any resultant or consequential damages.

 

USED PARTS RETURN POLICY

Used parts, components and attachments may be returned for credit only, within 15 days from date of purchase, only if the following conditions are met. Used parts, components and attachments must be:

  • in the same condition as when they were purchased.
  • accompanied by a shipping list or invoice.
  • returnable to supplier.
     

Certain used parts, components and attachments are non-returnable and will not be accepted for credit. Non-returnable used parts, components and attachments include, but are not limited to, the following:

  • used parts with an * in the NR column of the shipping list.
  • used parts that are special ordered.
     

Acceptable returns of used parts may be subject to a 15% restocking fee.

Returns of used parts, components and attachments outside of the above criteria may be considered at management’s discretion.

 

USED PARTS WARRANTIES

USED PARTS, USED COMPONENTS and USED ATTACHMENTS

Empire warrants used parts, used components and used attachments to be in useable condition for 30 days from the date of purchase; provided, however, this warranty requires proof of purchase and is limited to the replacement of the used part, used component or used attachment (as applicable) with an equivalent part, component or attachment (as applicable) at Empire’s Used Parts Department. This warranty does not cover freight/transport, labor for removal and installation of the defective part, component or attachment, resultant damage (including, but not limited to, damage to other parts, components or attachments), or any consequential damages.

 

USED MACHINES SOLD BY THE USED PARTS DEPARTMENT

Empire makes no warranty, express or implied, with respect to used machines, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose or any implied warranties that may arise from the course of dealing between the parties. Used machines are sold “AS IS-WHERE IS,” have not been inspected by Empire, may not be in operating condition, and all controls may not be functioning.  To the maximum extent permitted by law, all warranties are disclaimed by Empire and waived by you.

 

CORE RETURN POLICY

Cores returned after 30 calendar days shall be subject to Empire’s core purchase policy.  For more details please contact Empire’s Used Parts Department.

 

 

Rev. 6/2021