CONSTRUCTION COMMITMENT
OUR COMMITMENT TO YOU
When you purchase a select new Cat construction machine* from Empire, you also get our commitment to support you for the life of the equipment. Our promise lasts far beyond the initial sale. We want to make sure you have the service, parts, and training you need to keep your job running.
The Construction Commitment Includes:
ONE FULL YEAR OF PROTECTION
- 1-year, unlimited hours, full-machine coverage standard factory warranty.
- No charge for travel time or mileage during standard factory warranty period.
- Free loaner machine for warranty repairs beyond 48 hours during first 12 months on qualified models.
OPERATOR TRAINING & EQUIPMENT WALK-AROUND
Upon delivery you will received an in-depth machine overview and basic operator training to ensure safe and efficient machine operation.
EXTENDED WARRANTY OPTIONS
Full range of Equipment Protection Plan options, tailored to you based on use and trade cycles.
SOS FLUID ANALYSIS
- Your first 500-hour sample is on us! Contact the Empire Fluids Lab.
- Guaranteed 24-hour analysis turnaround time – best in the industry.
- Empire certified lab technicians interpret data based on the specific machine and industry conditions to determine your machine’s health.
PARTS AVAILABILITY
- Over 220,000 parts line items in stock, 200 parts professionals, 110 parts drops at over 30 locations, and a delivery network that covers over 2 million miles annually.
- 12-months parts warranty on all new Cat parts.
EQUIPMENT SUPPORT
- Product support available 24-hours-a-day, 7-days-a-week and 365-days-a-year.
- Over 550 service professionals, 140 field service technicians, and 22 locations.
SAFETY RESOURCES
Free access to monthly safety webinars, virtual walk-arounds and toolbox talks from Cat Safety Services.